Privacy Policy

Privacy Policy & Cookies

The data controller is FIRMA KISTOWSKI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Tworzanki 2, 64-130 Tworzanki, Poland, VAT ID PL6972416719, REGON 545505420, KRS 0001260875. Contact: biuro@kistowski.shop, +48 600 785 190.

1. Data we process

We process details provided in shop and contact forms, including identity, company, delivery, tax, phone, email, vehicle, VIN, message, payment, delivery, invoice and after-sales information. We may also store the selected website language and approximate country determined by our hosting infrastructure. We do not request precise GPS location.

2. Purposes and legal bases

Data is used to answer enquiries, prepare offers, conclude and perform contracts, fulfil orders, arrange delivery and old gearbox collection, process payments, issue invoices, handle warranty and complaints, pursue claims and meet legal obligations. The basis is contract performance or pre-contract steps, a legal obligation, legitimate interest or consent where required.

3. Recipients

Data may be shared with couriers, freight and payment providers including Stripe group entities, IT and hosting providers, accountants, legal advisers and public authorities where required by law.

4. Electronic payments

For electronic payment you may be redirected to the provider’s secure page. The store does not retain complete card details.

5. Retention

Order, invoice and accounting data is retained as required by law. Warranty, complaint and claim data is retained until the case and limitation periods end. Consent-based data is retained until consent is withdrawn unless another basis applies.

6. Your rights

You may request access, rectification, erasure, restriction, portability, object to processing and withdraw consent. You may lodge a complaint with the Polish data protection authority.

7. Cookies

The site may use cookies necessary for shop operation, cart storage, language and theme preferences and security. Browser restrictions may affect cart and form functionality.